Augmented Reality Remote Assistance & Guided Navigation

For the best experience (and to properly end sessions for other participants), enable Auto-start in your phone's Settings.

Move your device a little farther away from the surface; the message should disappear after a few seconds. Some Android phones automatically switch cameras, and not every camera supports AR.

This can happen due to a system or permission issue. Try the following:

• Update GuideMeAR
• Make sure Storage permission is granted
• Restart your device
• Update iOS/Android to the latest version

For AR Drawing to work properly, scan the area by moving your device slowly in a small circular motion.

To delete your account:

• Open the GuideMeAR app
• Go to your Profile
• If prompted, sign in to the account you want to delete
• Tap "Delete Account"

Guided remote assistance is a support method that uses augmented reality to visually guide users through tasks in real time. Instead of reading instructions or watching videos, users receive step-by-step visual cues directly overlaid on physical equipment through a camera-enabled device.

Traditional remote support relies on voice calls, PDFs, or video tutorials. AR remote assistance adds real-time visual guidance, such as arrows, highlights, and annotations, making instructions clearer and reducing misunderstandings—especially during complex tasks.

Yes. Research shows that while task completion time may sometimes be similar, users experience significantly lower mental workload and higher confidence when using AR-guided systems. In business environments, this leads to fewer errors, faster learning, and smoother task execution.

Guided remote assistance is especially useful in manufacturing, maintenance, utilities, field service, technical support, and enterprise IT. Any industry that depends on accurate, step-by-step problem solving can benefit from AR-based guidance.

Not necessarily. Modern AR remote assistance platforms are designed to work on common mobile devices and integrate into existing workflows. With proper implementation, businesses can scale guided assistance across teams without major infrastructure changes.

Enterprises use AR remote assistance to guide employees through maintenance, troubleshooting, training, and support tasks in real time. Visual overlays and step-by-step guidance reduce errors and speed up task completion across distributed teams.

Yes. Organizations typically see ROI through reduced downtime, faster onboarding, fewer errors, lower travel costs for experts, and improved first-time fix rates. These gains often outweigh the cost of implementation.

AR remote assistance is well-suited for training and onboarding because it allows employees to learn tasks directly on real equipment. Step-by-step visual guidance helps users retain knowledge while reducing cognitive effort.

Yes. AR remote assistance platforms can support distributed teams by standardizing procedures and delivering consistent guidance across locations. This makes them particularly valuable for enterprises operating across multiple regions.