Create the product documentation once.
GuideMeAR turns it into a multilingual, hosted digital twin that helps customers and technicians identify the product, understand maintenance procedures and find the correct spare parts throughout its supported lifetime.
Available in early 2027. Register for updates or send us a question.
No manual-hosting platform to build. No separate instruction portal for every EU market. Less repetitive first-line support for common maintenance tasks.
Designed for manufacturers trusted across industries
A long-term responsibility
EU product rules are moving manufacturers toward longer product lifetimes, easier repair and long-term access to digital instructions.
Other EU ecodesign and repair rules introduce product-specific obligations concerning repair information, spare parts and access to repair services.
Regulation (EU) 2023/1230
Digital instructions must be downloadable, printable and accessible online for the expected lifetime of the machinery—and for at least ten years after the product is placed on the market.
For manufacturers, this creates a new operational challenge:
The manufacturer workflow
Instead of building and maintaining a separate documentation platform, manufacturers prepare each product model when it enters production. GuideMeAR transforms the supplied information into a persistent digital repair experience.
Record the complete machine or device from multiple angles using a standard smartphone. Clearly cover components, access panels, service points and repair areas.
Place instructions directly on the relevant components so every procedure remains connected to the product.
Upload supplementary information in English whenever a procedure needs more detail than an annotation can provide.
You provide the product knowledge once. GuideMeAR prepares it for long-term delivery.
Managed digital delivery
GuideMeAR processes the product recording and creates an interactive 3D representation, with instructions connected to the components they describe.
Annotations and supplementary information are localized into supported EU languages without a separate documentation system for every market.
Digital twins, annotations and documents remain centrally available for at least ten years under the selected manufacturer plan.
Visual recognition, supported by model, serial or QR verification where required, opens the correct product record and prevents model confusion.
Technicians see guidance attached to the physical product instead of interpreting an ambiguous diagram or component description.
Procedures can reference required parts and direct users to the manufacturer, an approved distributor or another authorized ordering channel.
A product-first experience
Traditional digital manuals reproduce the same limitations as printed manuals. They still require the technician to:
GuideMeAR connects all of these steps to the product itself.
What technicians experience
Scan the machine or its attached QR code access correct product information.
Select a maintenance, diagnostic or repair procedure in the preferred language.
Annotations, arrows and warnings appear over the corresponding components, with documents available for deeper detail.
See compatible part numbers and links to approved purchasing channels or distributors.
Use stored guidance for repeatable procedures, then connect with a remote expert for unusual situations.
A lower-cost support model
No multilingual manual portal to develop, secure and maintain for every product family.
Answer standard maintenance and repair questions before technicians contact support.
Update instructions, translations, part references and documents centrally.
Keep information available after sales end and product teams move to newer models.
Attach instructions to the right physical components and reduce ambiguity.
Connect each procedure with exact part references and approved channels.
Build a reusable information layer for digital instructions, QR access and future Digital Product Passport workflows.
Clear responsibilities
Your knowledge, your rules
Manufacturers retain ownership of their original documentation and control which information is available to different audiences.
Public information can be available without login, while restricted technical procedures can require professional or authorized access where applicable.
Every update can be versioned so technicians receive the current instructions for the correct product model.
Built to scale
The manufacturer documents a model once. Every customer, technician and repair partner working with that model can use the resulting digital guidance.
Production lines, pumps and complex capital equipment.
Household, hospitality and professional appliances.
Electrical devices, specialized tools and modules.
HVAC equipment and building service systems.
Repairable devices and replacement components.
Technical rooms, panels and building infrastructure.
Long after launch day
A product may remain in operation long after its original product team has moved on.
Websites are redesigned. Internal systems are replaced. Distributors change. Employees retire. Documentation becomes difficult to locate.
GuideMeAR keeps the product’s repair information organized around a persistent digital record of the model.
The result is a long-term support layer that can remain available throughout the product’s expected lifetime.
Frequently asked questions
GuideMeAR provides infrastructure that can help manufacturers satisfy digital instruction, language, availability and repair-information requirements. The manufacturer remains responsible for determining which legislation applies, approving the information, maintaining its technical accuracy, supplying required safety information and fulfilling obligations concerning repairs and spare parts.
Prepare once for every EU market
Document the machine when it is manufactured. Add the knowledge required to maintain and repair it. GuideMeAR transforms that information into a multilingual digital twin, hosts it for the required period and makes it available directly on the physical product.
Available in early 2027. Register for updates or use the form to send us a question.