Live remote assistance
A remote expert can inspect the live camera view and annotate the exact part or action. The field technician keeps working on site while specialist knowledge reaches them immediately.
Explore AR Remote AssistIndustries / Field service
Remote Expert Assistance and Asset Context for Field Service
Let field technicians consult specialists by video and return to saved equipment guidance on their next visit.
Field service
Resolve more on the first visit
A technician may reach the site without the full fault history or access to the right specialist. Live video can supply context before another dispatch. Keeping the asset record current also helps the next technician prepare before setting out.
Persistent digital twin
A phone-created digital twin can hold service points, equipment notes and location-specific instructions for later visits. It complements the live session when the question repeats.
Digital Twin is planned for early 2027.
Explore Digital TwinA practical starting point
Start with one equipment family and track repeat visits, time to resolution and unnecessary specialist travel. Save verified guidance after each unusual case so it can be reused.