Move to GuideMeAR for fast visual support. Customers and field technicians can join without installing an app.
No client app. No guest account. Just a link.
With Microsoft Dynamics 365 Remote Assist approaching retirement at the end of 2026, now is the time to give your service teams a dependable, modern way to see the problem, guide work remotely, and keep operations moving.
Help experts diagnose problems faster, avoid misunderstandings, and reduce on-site visits.
With GuideMeAR, technicians and customers can share a live camera view with remote experts. Experts guide the work using voice, AR drawing, and 3D annotations.
Send your customer, technician, or contractor a secure session link. They open it in their phone’s browser, and your expert can start helping straight away.
| Microsoft Remote Assist need | With GuideMeAR |
|---|---|
| Live remote visual support | HD video and two-way voice |
| Show someone what to do | AR drawing and persistent 3D annotations |
| Support people outside your organization | Browser-based guest joining |
| Bring the right expert into the call | Multi-participant sessions |
| Keep work connected to the service process | Salesforce integration and service-workflow support |
| Turn repeated problems into reusable knowledge | Digital-twin instructions for equipment and locations Coming |
Use what you learn in one session to help with the next incident.
GuideMeAR is developing ways to retain knowledge about specific equipment beyond a video call. The aim is to turn a solution worked out with an expert into approved instructions that stay linked to the physical asset, ready for another technician to use later.
This is particularly useful for manufacturers, maintenance teams, service contractors, and facilities working with many similar machines or installations.
Explore the digital-twin roadmap01 / TODAYLive assistanceSolve the problem with an expert.
02 / COMINGDocumented knowledgeKeep approved guidance with the asset.
03 / THE GOALFaster future resolutionHelp the next technician move forward.
When a customer reports a machine error or asks about installation, send them a web link. You can see the problem through their camera without asking them to download or learn an app.
A technician with less experience can show a specialist what they are looking at. The specialist draws in the live scene and adds 3D annotations to explain each step clearly.
When a job calls for more expertise, invite a product specialist, senior engineer, distributor, or external contractor to join the session.
Link assistance sessions to the relevant equipment and service record. Keep the troubleshooting knowledge available after the call ends.
Start with one process and expand from there.
Start with remote diagnostics, installation support, inspection, or expert escalation.
Let teams use browser-based joining for customers and external participants from day one.
Associate assistance with the relevant case, work order, customer, or equipment record.
Capture the recurring solutions that reduce repeat visits and dependence on a small group of experts.
Your technicians, customers, and experts still need to solve problems together as Microsoft Remote Assist approaches retirement.
You can move to GuideMeAR today and let guests join from their browser. Reusable spatial knowledge is the next step on our roadmap.
Tell us how you use Microsoft Remote Assist. We will help you choose where to start with GuideMeAR.
Microsoft, Dynamics 365, and Remote Assist are trademarks of the Microsoft group of companies. GuideMeAR is an independent product and is not affiliated with or endorsed by Microsoft.
